Customer mode

Winsol allows not only the management and analysis of „own data“, it can also be used for analysing the data from other systems. For technical experts, this is an important tool for functional monitoring and troubleshooting customer systems.
Separate customer folders can be created and selected in the „Customers / manage customers…“ menu. A folder is created in the Winsol file system for each customer, in which the corresponding configuration and LOG files are stored. The „Infosol“ directory in the Winsol program folder contains all these customer folders. After creation of a customer, the criteria must be specified in the SETUP.

The currently selected customer is displayed in the Winsol title bar (e.g. „Winsol – Bloggs“). If no customer name is displayed in the title bar, then the „own files“ are selected.

From Winsol 1.21 the „Manage customers“ dialogue can be used to specify for which customers (multiple selection possible) data should be read in during the AutoReceive process. In the factory, the Autoreceive process is carried out for „own data“.

There are three ways of acquiring the measurements for a customer system:

• The Bootloader is installed with the system and is regularly read on-site by a service technician using a notebook.
  
• If the customer acquires the system measurements, then he/she can email the LOG files to the technical expert.
  
• If the recorded data cannot be acquired on-site, then the measurements can be acquired as follows:
  

Preparation of the data logging:
1.) Connect the Bootloader to the PC without using a DL connection (power supply via CAN-bus or battery). If CAN data logging is activated on own controller, then the CAN connection must also be interrupted and the power supply only be provided from the battery.
2.) Create and select a customer in Winsol for the data to be acquired.
3.) Define the desired save criterion in setup and transfer this to the Bootloader via „Save“.

Data acquisition at the customer site:
4.) Connect the Bootloader to the controller (ensure correct polarity!!). With a UVR1611, the data output must be activated (define output 14 as a data line) for output over the DL bus. For output over the CAN bus, the desired values must be set in the menu „Network/data logging“.
5.) As long as the Bootloader is connected to the controller, the measurements are recorded according to the selected save criterion.
6.) When the Bootloader is disconnected from the controller, the time and date must be noted because Winsol requires this information in order to assign the correct time when reading the data. This is not necessary with the UVR1611 and UVR61-3.

Read the recorded data:
7.) Connect the Bootloader to the PC via USB without using a DL- or CAN-connection (power supply via battery).
8.) Select the corresponding customer in Winsol.
9.) The data stored in the Bootloader can now be read by selecting „Receive“ and specifying the noted time, then analysed as desired.